Refund policy

Our skincare, beverages and pantry goods are handmade in small batches and are consumable or perishable, so we can’t accept returns or exchanges on them.

Damaged, leaking or incorrect items: If anything arrives damaged or isn’t what you ordered, email jess@bluemountainfarmok.com within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or refund your original payment method, your choice, at no cost to you. You don’t need to send the item back unless we ask.

Merch: Our shirts and caps are printed to order, so we can’t accept returns for size or preference. If yours arrives misprinted or defective, contact us within 30 days with a photo and we’ll make it right.

Refund timing: Approved refunds are issued within 5 business days. Your bank may take a few additional days to post them.

For address errors and packages returned to us, see our Shipping Policy.